Shipping policy

Delivery

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 3-7 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@simplytanks.com so that we can help.

 

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@simplytanks.com so that we can open an insurance claim on your behalf.

 

IMPORTANT – PLEASE READ

Please ensure that the product you are ordering from Simply Tanks is the correct size and suitable for the purpose. Special order, bespoke, or non-stock tanks are not returnable. If you order a tank and find that it is too big, too small, or not suitable for your requirements it can be expensive to return it.
Our Returns policy explains this in more detail.
 

Delivery Charges

Our shipping costs cover most of the UK - however, parts of England, Scottish Highlands and Islands including areas north of the Glasgow / Edinburgh border, Isle of Wight, Channel Islands, Isle of Man, Anglesey, Western Isles, Shetland Islands, Orkney Islands, Isles of Scilly, Northern Ireland and the Republic of Ireland may cost more.

Please call before ordering if the delivery postcode is listed below. There may be additional shipping costs.

AB, BT, CA, CT, DD, DG, EH, FK,G, GY, IM, IV, JE, KA, KW, KY, LD, LL, ML, PA, PH, PO 30-41 (Isle of Wight), SA, SY, TD, TN, TR, ZESouthern Ireland 

 

Looking to avoid Shipping Charges?

All our tanks are available for collection "ex works", our suppliers are based all over the UK - please call if you wish to collect.
 

Overseas Orders

International orders are welcome.
Payment is by IBAN / Swift / Bic, Moneygram and letters of credit.
We regret that credit cards are not accepted for international orders.
A purchase order is required, we will then create a pro-forma invoice, tanks are ordered on clearance of funds.

If you require any additional export documentation (i.e Certificate of Origin,  commercial invoices certified by the Chamber of Commerce) you must notify us before completion of your order as we will have to invoice cost and admin charges to the order.

Please call if you have any questions. Tel: +44 01279 942174

Offloading

Unless a hi-ab delivery has been booked at additional cost, it is the customer's responsibility to offload with suitable equipment on the day of delivery and a failed delivery may result in additional charges.

We recommend installers and/or plant hire & materials for install such as excavators, aggregates etc are not booked until you are in receipt of the goods. Simply Tanks cannot be held responsible for costs incurred due to unforeseen delays, please see our terms for more details.

If you have any questions regarding your delivery please contact the Sales Team on 01279 942174.