Refund policy

Refund & Returns Policy

We recommend that all customers read this Refund and Returns Policy carefully before making a purchase. If you have any questions or require clarification regarding any part of this policy, please contact us and we will be happy to assist.

Right to Cancel

Your right to cancel an order begins once your payment has been successfully processed and continues for 14 days from the date you receive the goods.

Please note that bespoke or made-to-order items may only be cancelled if manufacturing has not yet commenced. Some of our steel, GRP, and plastic tanks are produced specifically to customer requirements, including custom dimensions or additional features such as inlets, outlets, or pumping equipment. Products manufactured in this way are classified as bespoke items and may not be eligible for cancellation once production has started.

Returns

If you wish to return an item for a refund, you must first notify us by email so that a returns authorisation number can be issued. Please be aware that we do not accept returned goods at our office address. All returns must be sent directly to the relevant manufacturer.

Once a returns authorisation number has been provided, you will have 14 days to return the goods. The appropriate return address will be supplied at that time.

Customers are responsible for the cost of returning items, and we strongly recommend retaining proof of postage or shipping until the return has been received and processed.

Please do not send items back to our office, as any unauthorised returns may be refused.

Refunds

Where an order is cancelled, refunds will be issued within 14 days of the cancellation request.

For returned items, refunds will be processed within 14 days of the goods being received and inspected to confirm their condition.

Refunds will cover the cost of the goods only and will not include the original delivery charges.

For business customers, a 20% administration and restocking fee will be deducted from the refund amount.